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Fall updates from Halp: Queue-based Forms, Microsoft Teams on the horizon, and more
Here’s what we’ve been working on this quarter.
Halp’s April 2020 product updates: Queues, Confluence integrations, and more!
In April the Halp product team showered us with many new treats. Making a ticket got even faster with a Halp Shortcuts option in Slack. We centralized and streamlined the way you manage each team’s Halp tickets with Queues. It’s now easy to integrate your Confluence articles with Answers. Taking it a step further, we added variable personalizations to auto-populate and humanize your automated responses.
Halp’s March 2020 product updates: new ways to request tickets
We’re staying busy shipping features that make the transition to WFH even easier. You can now request tickets on behalf of others, default to private messages, and change your closing ticket permissions. Read on for more.
Halp’s February 2020 product update: new automations, expanded support for reacjis
Just like how March comes in like a lion the Halp team is roaring into the new month after a full month of product releases. We explored new ways to increase your productivity levels in February, by adding extra opportunities to automate workflows and manage issues everywhere in Slack! We also enhanced your user’s experience with the ability to craft your perfect messaging throughout the ticket process. Lastly, we want to reward YOU, with a new pair of Apple AirPods Pros!
How and why to use Slack’s threaded messages in channels and Apps
Threaded messages are a list of comments that roll up to an initial or parent message. You see examples of this in many daily tools and social apps we use today. Slack threaded messages are very similar in nature but also beneficial to keep channels clear, provide transparency, and work asynchronously as a team.