Fall updates from Halp: Queue-based Forms, Microsoft Teams on the horizon, and more
Here’s what we’ve been working on this quarter.
Halp’s April 2020 product updates: Queues, Confluence integrations, and more!
In April the Halp product team showered us with many new treats. Making a ticket got even faster with a Halp Shortcuts option in Slack. We centralized and streamlined the way you manage each team’s Halp tickets with Queues. It’s now easy to integrate your Confluence articles with Answers. Taking it a step further, we added variable personalizations to auto-populate and humanize your automated responses.
Halp’s March 2020 product updates: new ways to request tickets
We’re staying busy shipping features that make the transition to WFH even easier. You can now request tickets on behalf of others, default to private messages, and change your closing ticket permissions. Read on for more.
Halp’s February 2020 product update: new automations, expanded support for reacjis
Just like how March comes in like a lion the Halp team is roaring into the new month after a full month of product releases. We explored new ways to increase your productivity levels in February, by adding extra opportunities to automate workflows and manage issues everywhere in Slack! We also enhanced your user’s experience with the ability to craft your perfect messaging throughout the ticket process. Lastly, we want to reward YOU, with a new pair of Apple AirPods Pros!
How and why to use Slack’s threaded messages in channels and Apps
Threaded messages are a list of comments that roll up to an initial or parent message. You see examples of this in many daily tools and social apps we use today. Slack threaded messages are very similar in nature but also beneficial to keep channels clear, provide transparency, and work asynchronously as a team.
The best ticketing apps on Slack for Tech Ops & IT Teams
With more and more companies moving towards chat-based workspaces like Slack, many Tech Ops and IT Teams need a Slack ticket integration that will connect their current workspace to their ticketing system. We’ve analyzed and reviewed the top 5 best ticketing systems apps and integrations for Slack to help you decide which option is the best for your team.
How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have.
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily acknowledge others without being inundated with distracting replies, questions, etc. In other words, reacjis reduce noise.
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we’ve reached out to the experts and gathered their tips on how to provide the best customer support would take you beyond one channel and make your Slack strategy more effective. Learn how to find information faster, document knowledge more efficiently, and work together more collaboratively with our Slack tips for support teams.
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Five ways to prioritize and resolve IT support tickets faster
We know what it’s like to work on a team that is continuously seeking ways to put out fires daily, reduce drive-bys, and find ways to reduce your support ticket queue. That’s why we’ve put together a list of ways to prioritize and resolve support tickets faster.
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel like we’ve mastered the tool. And you’re probably right, but that’s not the same as using Slack with the assurance that you’re doing things the most efficient way.
How to integrate Zendesk & Slack for better customer support
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone!
8 tips for becoming a Slack admin pro
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping cost and integrate with other apps you work in. Create Custom Emoji’s and More!