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Sync is a two-way street
Most of what I’ve written so far has been about uploading changes from the client to the server. But we found it is equally important to download changes from the server periodically, too. What use…
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The big list of Trello chrome extensions
One of the best things about Trello is that it is infinitely flexible for any kind of project, brainstorm, team workflow—or even (sorry, kids) a…
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Lessons from internationalizing Trello, part I: plurals on iOS
On page 52 of my copy of K&R, in a discussion of the ?: operator, is this line of code: printf(“You have %d item%s.n”, n, n==1 ? “”…
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Why is software testing so important? How to share the value with your team
Software testing is important – you already know that. But, how do you share its value with the rest of your company? In this blog,…
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An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to…
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Offline attachments
When writing offline mode, attachments proved to be a uniquely difficult aspect of syncing. The nature of attachments differ from other data in Trello. Most…
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Bitbucket Pipelines adds support for Alpine Linux
We’re big fans of both Node.js and Docker at Atlassian, and Bitbucket has seen some great adoption among these communities. So when we were recently…
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3 steps to enable Bitbucket Pipelines build notifications in Hipchat
Every time you trigger a build in Bitbucket Pipelines, whether by pushing commits or creating a pull request, you have to remain at your desk…
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The two ID problem
I want to call out a surprisingly tricky problem we ran into when developing offline mode: handling identifiers. In Trello, all models have an ID.…
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Jira admins: 5 new business templates that make onboarding easier
[cta] A Jira issue can mean different things to your team members. To software developers: epics, stories, sub-tasks. To IT help desk managers: tickets. But…
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Improved Confluence integrations with Hipchat
Update: Try Stride, Atlassian’s all-new team communication solution with group messaging, video conferencing, and built-in collaboration tools. The Atlassian suite is comprised of tools that…
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Seeking survivors: introduction to survival analysis
Analyzing time to an event can answer many questions about a population. Medicine, epidemiology, and actuarial science have historically analyzed lifespans. For example, actuaries use life…
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A bird’s eye view of the Amazon S3 outage
If there ever was a day it felt like the entire internet ground to a halt, it was Feb. 28. [cta]Amazon’s S3 storage service went…
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Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used…
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End of support for Jira 6.4: FAQs about upgrading
After March 17th 2017, Jira 6.4 will no longer be supported by Atlassian. To stay on supported versions of Jira, you’ll need to upgrade to…