Author

Edwin Wong

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Introducing Atlassian’s Customer Service Management app

Connect support, product, dev and ops teams to deliver exceptional customer service at high velocity Customer support teams, especially in technology-driven enterprises, struggle to deliver great experiences. Why? Because they are often siloed from the teams building and running products and services – product management, development, and operations teams. And while AI is being leveraged […]

Forrester: Vendors move to dominate IT management software

And then there were two…

Can’t Stop, Won’t Stop: The Next Chapter of Atlassian’s Fight Against Bad Service Management Starts Now

New capabilities in Jira Service Management, announced at Team 24, empower teams to deliver exceptional service experiences

Atlassian is a Leader in Enterprise Service Management

Industry analyst report gives top score for Jira Service Management in strategy category

AirTrack, maker of leading IT data quality management technology, joins the Atlassian family

With AirTrack, Jira Service Management will provide customers with a fuller, more accurate picture of all critical assets, minimizing operational risks, costs, and attack surfaces