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Support Highlights from Summit

During Atlassian Summit 2012 our Legendary Support team was regularly staffing an extremely popular AtlasBar and presenting on how to get the best out of Atlassian’s products and support. Below are a few highlights from this year’s event: Scaling a Global Support Team to Resolve 1,500 Requests a Week Using Kanban and GreenHopper [youtube http://www.youtube.com/watch?v=hmq9LslKC-o&w=560&h=315] […]

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SF Support Meetup – June 20th

Calling all Support Engineers in the San Francisco Bay Area! Atlassian will be hosting our inaugural SF Support Meetup at our brand new office in SOMA. We are starting this regular meetup to connect Support Engineers in the Bay Area with each other. Our goal is to build a community to share tips, tricks and […]

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Newest Feature in the Atlassian Office: A Convenience Store

In Atlassian Support we aim to provide Legendary Service to our customers and ultimately make our customers awesome.  We also like to have fun while doing it! Most recently, while Tim Wong, one of our Senior Suport Engineers in San Francisco was spending 3 months abroad in our Sydney office to help train up new staff (it’s all […]

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Life@Atlassian Support

Following our previous blog: We make our customers awesome! – check out our new Support video that gives you a quick snapshot of what it’s like working at Atlassian Support. Hear from our All-star Atlassian Support team as they share about the amazing opportunities, unique culture, being the “change they seek“, challenges and fun. This […]

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Meet Your Supporters – Joachim Ooi

Ever wonder about the Atlassian working with you on your Jira or Confluence support issue? This Atlassian just might be Joachim Ooi, one of our Jira/Confluence Team Leads. Keep an eye out as this is the first interview in a series of blogs that will showcase the individual behind Atlassian’s legendary support! Professional Side How […]