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Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
[cta]We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are…
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6 simple HR forms you can use in Confluence
This is a guest post by Alex Medved, Project Manager for ConfiForms app for Confluence at Vertuna LLC. [cta]HR is a great field to work…
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How the Mercy Ships team works together to change lives
This post is written by Michelle Vincent, Information Services Collaboration & Training Officer for Mercy Ships. Michelle has been with Mercy Ships for 6 years, serving as…
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How to better manage your email with the inbox zero method
We’ve all played the lead in this story: You open your laptop and mentally prepare for the number of unread emails to have you…
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3 simple steps for bringing your design review process into Jira Software
This is a guest blog post by Atlassian Marketplace vendor, ConceptShare. It’s an exciting time to be in the field of marketing and design with so…
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Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the page you use for posting…
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Can’t stop the rush? Why hurry worry is plaguing team productivity
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Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ, where we provide APIs that…
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The new look of Confluence: more power to do your best work
[cta]Summer is here in the Northern Hemisphere and we’re excited to show off Confluence’s fresh new look. Beach body feels, anyone? This new look is…
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Bringing you speed, power and flexibility with 12 new features in Bitbucket Pipelines.
We launched Bitbucket Pipelines less than a year ago as a fully hosted CI/CD service that lives next to your code. By having Pipelines integrated with Bitbucket Cloud,…
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Kickstart your DevOps journey with Jira Software and Bitbucket Server 5.3
DevOps is built on a set of 3 underlying principles that impact your success (a.k.a the 3 ways of DevOps) – flow, feedback, and experimentation. During your…
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The 6 best Confluence pages for building a DevOps culture
Most conversations about DevOps focus on automation, and for good reason. Automation provides opportunities to significantly cut costs and eliminate human error from otherwise monotonous tasks. However, DevOps…
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Announcing Crowd Data Center: enterprise identity management, built for high availability
Since 2007, Crowd has been helping Atlassian’s self-hosted customers meet their identity management needs. As customers began to adopt more Atlassian products, they needed a…
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Scheduled pipelines now available in Bitbucket Pipelines
Bitbucket Pipelines makes it quick and easy to get fast feedback when changes are committed. However, there are many use cases where builds need to be…
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We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around…