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Christophe Capel

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I can’t dance but I can move and shake. Once an engineer, now an imagineer, I build, create, and generate engagement as Head of Product Marketing for JIRA Service Desk. I’ve spent the past seven years selling, implementing and marketing enterprise software for tech companies, and bringing products to market faster. I’ve even helped several of these companies grace the stage to win IT innovation awards (but I still avoid the dance floor). Find me on Twitter! @christophecapel


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The customers have spoken: Thank you from Jira Service Desk

Jira Service Desk is the fastest growing product in Atlassian history, and we only started two years ago. The rocket ship we’re riding is amazing. We get out of bed every morning, ready to continue crafting software that IT teams actually like to use. We want customers to feel at home and live up to the high standards set […]

Self-Service with Jira Service Desk

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DIY service desk – maximizing the value of self-service

Update: DIY service desk webinar recording now available You asked for it, so we’re posting it. Here is the recording from the webinar that took place on July 8th, 2014. We hope you enjoy the recording and please share it with your team to help spread the word on Jira Service Desk. https://www.youtube.com/watch?v=wnXyM1O9J8w You can also see […]

Jira_Service_Desk-SLA-Calendar-Pause

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Introducing Jira Service Desk 1.1

Our latest release is here! Jira Service Desk 1.1 brings you SLA calendars Request groups Multilingual support SLA calendars You asked, we listened. Over 100 people voted up on JSD-16, a request to provide working calendars in Jira Service Desk. We’re pleased to announce that as of today, we’ve officially added calendars to our already powerful Service Level Agreement […]

Jira_Service_Desk

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Webinar: Introducing Jira Service Desk

Update: Jira Service Desk webinar recording now available You asked for it, so we’re posting it. Here is the recording from the webinar that took place on November 26th, 2013. We hope you enjoy the recording and please share it with your team to help spread the word on Jira Service Desk. http://www.youtube.com/watch?v=829xoq_Q94E You can also see […]


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Jira Service Desk: The next big thing from Atlassian

Last week, we introduced Jira Service Desk – a modern and flexible service desk experience. Jira Service Desk integrates directly with Jira, our issue management software used by more than 22,000 teams worldwide. Why did we build Service Desk? Watch the video below to get the behind-the-scenes story from Atlassians themselves, including the Jira Service Desk team and co-founder Mike […]