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Webinar recap: How Twitter reduced email support volume by 80% with Jira Service Desk
We hosted a webinar with Alex Stillings from Twitter about how they use Jira Service Desk. We got a lot of questions right afterward (hundreds of them!) and as hard as we tried to answer each one, we didn’t have the ability to answer them all in the limited time we had. We wanted to make sure that everyone still got answers, so after reviewing the questions, we posted the most common ones along with our answers.
Jira Service Desk infographic: Service trends around the world
Since we launched Jira Service Desk, a service desk that teams actually like to use, we’ve been traveling around the world and talking to customers about what they need in their service desks. We discovered that there are differences in how our customers across the world approach service management. Learn more by reading the infographic […]
Jira Service Desk customer stories: Halogenics
A few years ago, Andy started Halogenics with a goal of working closely with many of Australia’s top medical research institutions to develop, implement, and support software that would facilitate better research. Halogenics implemented the full stack of Atlassian software – Jira, Confluence, Hipchat, Bamboo, Bitbucket – upon its inception in 2008. As a small company of three, they needed a solution that was powerful, yet cost effective.
Managing teams effectively with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the third post in our series on how your service team can build on top of email support with Jira Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read […]
Avoiding the email support ping-pong effect with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the second post in our series on how your service team can build on top of email support with Jira Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people.