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Put service at the center of your business: Learn how Atlassian’s HR, finance, and legal teams use Jira Service Desk
Does your company have a service desk outside of IT? The Help Desk Institute (HDI) recently did research and found that 50% of organizations have adopted or are planning to adopt service management outside of IT.* Why is this trend happening and growing? Because “service” is not just for IT anymore, but a way of approaching work. By adopting a service desk for your business team, your team can provide anyone with an easy-to-use and simple interface to collect requests, provide self service, and resolve requests faster.
Free ebook: Graduate from email support
Relying heavily on email for internal support? Our free ebook walks you through why email is hard to use for support teams and how Jira Service Desk can help. This guide shows you: The hidden costs of email support How investing in a service tool such as Jira Service Desk can help How to transition […]
How Atlassian is redefining business collaboration (and fine art auctions)
Last week, Fortune wrote an article about our business model, our vision, and how we’re approaching business collaboration. Our DNA is in helping software teams build great products and making it easier to work together across teams. Lately, we’ve been focusing on expanding our product offerings to non-software teams, and applying these principles for all teams, including non-technical ones. Jira Service Desk, our newest offering and Atlassian’s fastest growing product to date, is a simple yet powerful service desk that helps not just IT, but all teams deliver help to their employees in a responsive and efficient way.
How to graduate from email support with Jira Service Desk
First, it’s important to remember that change is an evolution. It doesn’t just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.
Graduate from email support: How to set up email support with Jira Service Desk
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and unhappy customers. Plus, you’re not able to report on progress to show the value of IT to the rest of the business.