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4 Reasons Your Customer Support Process Needs Video

Want to know how important video customer support is? Ever been in the process of using a product and gotten stuck halfway? Maybe it’s an air fryer with many buttons you don’t understand, or your iPhone doesn’t screenshot anymore, or the new CRM tool your company’s trying out. In these cases, your first instinct was […]

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Level Up Customer Support With Video Replies

It stands to reason that at Loom, video plays a huge role in the support we provide to our customers. We make heavy use of video in our customer support workflows, whether we’re explaining complex issues, or walking a customer through some suggested troubleshooting steps.  Using Loom in our customer support interactions has helped us maintain […]

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How to Make Onboarding Remote Employees Personal and Scalable

The hunt for your next talented teammate is done! They’ve signed the offer and you’re feeling good because all the hard work is now over, right? Well, it might not be time to put your feet up quite yet. Training your new hires is critical to ensure their success. Over the past 3 months, we […]