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5 Strategies For Creating Impactful Customer Connection

For almost every company on the planet, customer retention is of critical concern. So why is it that so many companies reduce client communication to transactional exchanges that fail to create meaningful connections? If you’re only reaching out to your customers when a problem arises or to advertise a new promotion or product release, you’re […]

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Our 7 Favorite Chrome Extensions for Screen Capture (2024)

You’re exploring your app after getting customer feedback. You send a video message or DM to your design team about some on-page changes you want to make. To you, it seems straightforward. But we all know communication isn’t always that simple.  You say one thing. Your team interprets it as something else. The worst part? […]

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8 Top Customer Service Tools For Better Support (2024)

Few business leaders deny the importance of great customer service in building a respectable, viable company with longevity.  That’s truer today than it has ever been. Customers now have a world of choice at their fingertips. Even the smallest slip-up can generate a negative review or send a once-loyal client to a competitor. Not only […]

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7 Internal Communications Tools for Fewer Meetings (2024)

Bam. You finally have the idea. It’s big. It’s exciting. And if it works, it could change everything for your business. Now, you need to communicate it to your team. Sharing your vision proves harder than you anticipated. No one is free at the same time for a meeting.  And when you finally do meet, […]

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Employee Communication Tips For Better Asynchronous Work

If there’s one thing that gets in the way of productive work, it’s poor communication between employees. Great employee communication is vital to workplace satisfaction, resolving disputes or conflicts quickly and without further issues, and to creating a healthy and productive work environment. Yet, despite the fact that employees are constantly communicating with one another, […]