Author

Ian Russell

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Ian is a Customer Success Manager at Loom.


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How to Leverage Video Messages in Customer Success

There’s one thing that every Customer Success professional is looking for: more time. More time means more opportunities to help customers and grow our relationships with them. There’s always great work to be done, and we’ll never run out of it. So the question is, with so many opportunities to grow our portfolio accounts and […]


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Quick videos. Now in Intercom.

Deliver an exceptional experience to your customers with Loom videos in Intercom Intercom enables real-time interaction with customers through live chat, chatbots, and targeted messaging. With Intercom, you can deliver customer service more quickly and convert more leads through personal engagement. That’s why we’re excited to announce that Loom has partnered with Intercom to provide a seamless integration […]