4 tips for getting started with knowledge management
There’s a way to re-write the script – here’s how.
How Jira Core makes me a less grumpy social media marketer
As a Content Marketing Manager, I deal with words all day long. I’m always writing, editing, reading, or posting on social media in the name of Atlassian’s Jira products including Jira Coreand Jira Service Desk. When it comes to social media, the details are key. Every word, every character, and every image counts toward building […]
Atlassian sys-admins offer 6 help desk success tips
Atlassian’s growing fast. New hires enter one of our offices daily, and it ain’t easy meeting the needs of all these new folks, and keeping offices across the globe connected with a click. We could never do what we do without our IT team. I decided to ask three of Atlassian’s brightest IT minds – Major Payne […]
Finding the best add-ons for Jira Service Desk (and 3 favorites)
One outstanding feature of Jira Service Desk is its extensibility, through add-ons available in the Atlassian Marketplace. Once you know what you want out of an add-on, and do the right research, you can extend the power of your service desk almost indefinitely.
How Jira Service Desk approaches ITSM
Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT isn’t one of them.
Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves Jira Service Desk’s built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.
5 tips to transform your IT team from zero to superhero
Some of the world’s most respected brands employ some seriously innovative solutions when it comes to their service desks. Find out what they did to turn their average service desks into IT super-centers with these five easy tips.
Seven ways to create an awesome self-service culture
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.
London calling: Jira Service Desk mixes it up at SITS 2015
Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we saw, who we met and the overall reception from newcomers and our peers alike. We met some amazing teams doing incredible things, and we were humbled by the glowing review that not just Jira Service […]