Author

Blythe Ebersole

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Blythe is a product marketing manager for Jira Service Desk. She likes trivia, hiking, and bakeries.


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Lucid Motors drives innovation with Assets in Jira Service Management

How modern asset management powers hardware development at scale


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How Thumbtack saves time and 60% in costs using automation in Jira Service Management

Through Atlassian’s Jira Service Management, Thumbtack automated workflows, cut costs, and empowered teams, freeing up time for high-impact work and boosting employee satisfaction.


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How iFood accelerated incident resolution with Jira Service Management

Through Atlassian’s ITSM, iFood unified Dev and Ops teams, slashed incident response times, and massively improved customer satisfaction by optimizing its service delivery.


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CRM for Jira Cloud: close the customer feedback loop from sales to support to development

Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do just that. CRM for Jira Cloud gives you an easy way to connect your JIRA Service Desk Cloud and JIRA Software Cloud instance to your CRM so you get a holistic view of […]


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5 steps to creating a knowledge base with Jira Service Management and Confluence

By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.