Ben Crothers, Author at Work Life by Atlassian

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Ben Crothers

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Ben is part of the design team at Atlassian. His particular area is paying attention to the end-to-end customer experience of Atlassian products and services, and helping others to do that too. When not running workshops, drawing storyboards and knocking up online prototypes, Ben is into making stuff out of perspex (iPad test rigs, anyone?), sketchnoting, painting and home brewing.

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5 cognitive bias examples and how to avoid them in decision-making

You suffer from cognitive bias. We all do. Here’s how to get better at noticing and dealing with it.

What agile retrospectives won’t improve, and what you can do about it

Retrospectives are one of those essential rituals of agile practice. They’re fast, they’re easy, and a great way for a team to focus on how to improve what they’re doing. But the thing with retrospectives is that they sometimes become all about the practice of your team, rather than the intent of your team. They become all about the team’s shoulda woulda coulda, rather than the team’s purpose…

Responses to the question: what helps people collaborate?

What are the most common barriers to effective collaboration?

We let customers write all over our wall, and this is what happened

Fight the dark side of Lean UX with the Experience Canvas

We’ve all been there. Those times where we realise that we’ve been sitting around arguing for hours over the small stuff, because we’ve forgotten about the bigger, more important stuff. Or to bring it into the realm of digital products: whether that interface should still have an accordion menu or should we change it to […]