Aimie Smith, Author at Work Life by Atlassian

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Aimie Smith

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When I’m not writing about ways to make planning easier for your team, you’ll find me upside-down in a yoga pose, eating sushi and ticking off my travel bucket list – sometimes all at once.

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Make lean change management possible with Jira Service Desk

Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]

4 ways to manage scope creep

Without losing your mind.

Illustration of people requesting support

Approvals just got a whole lot easier in Jira Service Desk Server

[cta]You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for your team. In Jira Service Desk 3.9, we implemented a THEN clause which allows you to automatically approve or decline requests when they meet certain criteria. In 3.10, we made approvals […]

Get your priorities in order this new year with Jira Service Desk Server 3.10

Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to bring priority schemes to Jira Service Desk. Today, we’re super excited to announce the release of Jira Service Desk Server 3.10, with the introduction of priority schemes, better notification management (the #1 voted issue on our public issue tracker) […]

Deployment flexibility: Azure meets Confluence Data Center

[cta]Following the success of our collaboration with Amazon Web Services this year, we wanted to provide more flexibility for customers to choose the Data Center deployment option that works best for them. At Atlassian Summit, we made an exciting new announcement that customers can now deploy Jira Software Data Center in Microsoft Azure. Now, we’re excited to announce that Confluence […]