Have you ever been at home and discovered your sink isn’t working, and when you get around to shooting an email to the plumber, you realize you have no idea how to describe the problem? In cases like these, the plumber knows exactly what questions to ask to get to the root of the problem, but you don’t.
Providing the right information requires a conversation with the plumber. Or at the very least, the plumber letting you know what information is needed.
A recent survey conducted by our team found that when using email support, 70% of IT teams deal with issues related to not getting the right information from the start. Want to learn more about the pains of email support and the top benefits of going on a service tool? Read more in our infographic (click for full-size):
Like this sweet infographic? Share it on Facebook, Twitter, or LinkedIn, send a smoke signal, or even try some morse code. We’ll take what we can get.
If you want to learn more about Jira Service Desk as the answer to all your email support woes, try it out for free.
